We at Ferus Medical strive to provide our customers with high-quality medical equipment. However, we understand that there may be occasions when you may need to return or exchange a product. Our Returns and Exchanges Policy is designed to assist you with this process.
- Items can be returned within 30 days of purchase, provided they are in new, unused, and unopened condition with all original packaging and materials included.
- Customized or special order items, opened sterile products, and clearance items are not eligible for return.
- Items can be exchanged within 30 days of purchase, provided they are in new, unused, and unopened condition with all original packaging and materials included.
- Items for exchange must be of equal or greater value.
How to Initiate a Return or Exchange:
- Contact our Customer Service team at sales[at]ferusmedical.com to obtain a Return Merchandise Authorization (RMA) number.
- Carefully pack the item(s) in the original packaging with the RMA number marked outside the package.
- Return the package to the Ferus Medical Store address. We recommend using a traceable shipping method to ensure your package is delivered to us.
- Once your return is received and inspected, we will notify you via email. If approved, your refund or exchange will be processed. Please allow up to 14 business days for your refund to be processed.
- A restocking fee of 15% will be applied to all returns, unless the item is defective or the return results from our error.
- Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item is defective or the return results from our error.
Defective or damaged items:
- If you receive a defective or damaged item, don’t hesitate to contact our Customer Service team within five days of receipt to report the issue and initiate a return or exchange.
- Many of our products come with a manufacturer’s warranty. Please refer to the product’s description or contact our Customer Service team for warranty information.
We value your business and aim to make your shopping experience with us as satisfactory as possible. If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact our customer service team.